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The author of Positively Outrageous Service reveals his secrets for dealing with everyone, from waiters and salesclerks to car salesmen and real estate agents. Full of insightful anecdotes and easy-to-use checklists, this valuable book will ensure that readers will get full attention wherever they go for service.
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How to Get What You Want from Almost Anybody, T. Scott Gross
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- Année de publication
- 1995
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