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The implications of digitalization in the mobility service industry are thoroughly examined through an analysis of over 450 survey responses. The book highlights a significant shift in the relationship between companies and their customers, advocating for a transition from traditional mobility management to a more customer-centered approach. While this new perspective is gaining acceptance, the appeal of services not focused on overcoming spatial distances appears to be diminishing.
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Digitalisation in Mobility Service Industry, Patrick Siegfried
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- Année de publication
- 2023
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