Dealing with Difficult People

Auteurs

• Roy Lilley

Paramètres

• Affaires et économie
• Manuels et guides
• Motivation et développement personnel
• Nonfiction
• Psychologie

En savoir plus sur le livre

Working with difficult people is always a challenge, but it's possible to defuse tense situations through an understanding of aggressive behavior. Roy Lilley provides practical ways to recognize the different types of difficult people, resolve disputes and handle complaints. This easy-to-follow book is essential for managers looking to improve performance, sales people looking to win more business and anyone who works with the difficult colleagues or the public.

Achat du livre

• Année de publication: 2006
• Reliure: (souple)