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Focusing on customer excellence, this book draws insights from top organizations to help readers cultivate seamless and genuine human connections. It emphasizes the importance of making exceptional customer service a habitual practice, encouraging businesses to prioritize authentic interactions that enhance customer satisfaction and loyalty. Through practical strategies, it guides readers in transforming their approach to customer relationships.
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Customer Experience Excellence, Tim Knight, David Conway
- Langue
- Année de publication
- 2021
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- (rigide)
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- Titre
- Customer Experience Excellence
- Sous-titre
- The Six Pillars of Growth
- Langue
- Anglais
- Auteurs
- Tim Knight, David Conway
- Éditeur
- Kogan Page
- Publié
- 2021
- Format
- rigide
- Pages
- 272
- ISBN13
- 9781398601055
- Séries
- Mots clés
- Nonfiction, Commerce, Affaires & Gestion
- Évaluation
- 4,65 sur 5
- Description
- Focusing on customer excellence, this book draws insights from top organizations to help readers cultivate seamless and genuine human connections. It emphasizes the importance of making exceptional customer service a habitual practice, encouraging businesses to prioritize authentic interactions that enhance customer satisfaction and loyalty. Through practical strategies, it guides readers in transforming their approach to customer relationships.