With its new support offering, SAP promises reliable operations of complex system landscapes, longterm investment protection, and a constant ability to innovate. But what exactly does this mean? What is the benefit of SAP Enterprise Support in daily SAP operations, and how does SAP support you in bringing your business processes to the next level? You ll find the answers to these questions in this book. You ll learn how SAP supports you in building a central Customer Center of Expertise and an internal quality management for business and IT processes. You ll read how SAP supports partner solutions, and you ll get detailed information on the new maintenance strategy and all the tools and services for upgrades. Plus, you ll explore how the combination of SAP enhancement packages and the switch framework enables the smooth implementation of new functionality during live operations. In addition, you ll find a comprehensive description of the services and all Continuous Quality Checks by SAP. This is the one resource you need to understand why and how to use SAP Enterprise Support.
