Plus d’un million de livres à portée de main !
Bookbot

John R. Whitman

    Pensions at Work
    Understanding the Social Economy of the United States
    Businesses with a Difference
    Delivering satisfaction and service quality : a customer-based approach for libraries
    • Good customers expect excellent service. Increasingly, library customers are looking to online services instead of to the library for information. For every library that wants to win satisfied customers and bring those that have strayed back into the library, here are proven tools to assess needs and improve service.

      Delivering satisfaction and service quality : a customer-based approach for libraries
    • Building on the popular 2010 collection Researching the Social Economy, Businesses with a Difference explores the challenges and opportunities faced by firms that seek a genuine balance between their social and economic objectives.

      Businesses with a Difference
    • Understanding the Social Economy of the United States is a comprehensive introduction to the operation and study of organizations with social goals, rich in examples and case studies that explain the social economy framework in the context of the United States.

      Understanding the Social Economy of the United States
    • Pensions at Work

      • 336pages
      • 12 heures de lecture

      This collection moves the discussion to pension funds in which union representatives are also trustees, a relatively new approach that will be of great interest to institutional investors, the labour movement, and instructors in labour studies programs.

      Pensions at Work