Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to achieve as you might think!
With Flip It, You Can Make Everything Better!
Previously published under title: Briliant life.
Bestselling business coach's advice on how to always keep a vital step ahead of the competition
This book provides readers with strategies and advice on providing top quality customer service at very low cost to their organisation. It aims to help readers make their customer and colleagues happier; develop their careers; grow their customer base; get repeat orders and referrals. Table of contents: * The service star * Wee wows * The top three referability habits * The emotional bank account * Putting on the Ritz * 99 percent of people are good * Designing fantastic customer service * Beware the silent customer * RADAR thinking * RADAR thinking at work * Send cards * The customer is always right - not! * Feel, felt, found * What's in a smile? * One chance to make a first impression * I honestly don't care about your problems * Empowering service * Creativity gives better service * It's not what you say * It's your best friend - the awkward customer * Be individual, encourage individuals * Prepare for and relish competition * The difference between one, some, many and all * Super script * Voicemail, answering machines and automated call queue systems * Telephone services * Advanced telephone service * Tiny steps to giant strides * What's in a name? * Hills and valleys * Good ideas verses desirable ideas * Ring the bell * Spanners and heros * Know your competition * Speed it up!
This is a book EVERYONE needs to read. Not once. Have it by your bed and go back to it for snippets! There's no better gift you could give yourself. Go on! You deserve it! Davina McCall If you want to achieve greater balance and succeed in all areas of your life, from your health through to your work, money and relationships, then this is the book for you. In Michael Heppel's bestseller How To Be Brilliant, he used the Wheel of Life, a tool that has helped thousands of people identify which areas of their life needs attention and which areas they are doing extremely well in. Now Brilliant Life has 8 new wheels of life, one for each key life each area that will truly teach you about your true self and indentify the areas you need to focus your energy and valuable time on developing. Once you know what you need to focus on, this book is jammed with practical tools and techniques to ensure that you achieve true balance, success and happiness. Creating a brilliant life is easy when you know how. If you need some help with finances or help on relationships, the answer is in this book Not only that, the techniques are simple - some will give you very quick results, others will need more effort. This book is designed to be a reference book for you to use now and in the future. It is the ultimate interactive self help book and your workbook for success.
Some areas of your work and life might need a bit of help - others you might think are pretty good. But even the good bits could almost certainly be better, and now is the time to make the next step up and really shine. The second edition of bestselling How To Be Brilliant provides a complete practical guide to gaining new levels of energy, enthusiasm and inspiration in your life. How To Be Brilliant is based on author Michael Heppell's 2 dat extensive training programmes. Thousands of people from prisoners to managing directors, from young to old have taken part in Heppell's training course to find brilliance. This valuable course has now been distilled into this one book. It includes a 90 day plan to help you achieve your short term goals and gives you over 50 tools which can be used to help you move up to the next level. It also uses many clear examples and stories to show you how to overcome barriers that hold you back. You'll learn how to develop a clear vision for your brilliant future.
'Pull up your socks and dismiss self-doubt to reach your potential. Feel a little lost or a bit deflated? I recommend this book whole heartedly.' Sara Cox, BBC Radio 2 DJ and Presenter 'There are many ways to be average but only one to be brilliant. Michael Heppell knows the difference and he'll show you how.' Patrick Kielty, Comedian 'The realisation that good is no longer good enough will positively change you and transform your business for ever.' Jonathan Raggett, MD Red Carnation Hotels and Hotelier of the Year Fed up of doing the same old things day in, day out? Tired of working hard for average results? Have the feeling that you could do more, be more? How to Be Brilliant has been helping people to be brilliant for ten years. This international bestseller shows you how to make the critical steps from average to good and from good to brilliant - at work and in life. It'll help you work out what's happening right now and get clear about how it could be so much better. Then you'll be given strategies and powerful methods to help you get there: - as quickly as possible - as economically as possible - with as much fun as possible. And once you know the secrets to being brilliant you can apply them to all areas of your life. Don't be good. Be Brilliant.
This book shows you how to save some precious time, get more out of your day and have more free time for things you really love to do.
"Challenges you to get curious about how you interpret and handle every situation. It liberates you from the beliefs that have been holding you back and gives you a powerfully simple way to flip your thinking and energise your actions, so that you can get the very best from whatever life sends your way"--Cover.
