Michael Brassard Livres

The Memory Jogger 2 presents a concise 7-step problem-solving model that utilizes quality tools to address process issues. In response to requests from training and quality managers for more guidance, GOAL/QPC developed The Problem Solving Jogger. This pocket guide accelerates the pursuit of improved business processes by outlining a systematic approach based on the Deming Plan-Do-Check-Act Cycle. It demonstrates how to apply quality improvement tools within a problem-solving framework, recommending specific tools for each step. The guide emphasizes the significance of a structured problem-solving approach, detailing the model and its sub-steps. It includes a case example illustrating how a team effectively utilized these tools to enhance a real-world business process, along with another example on creating a problem-solving storyboard. Tailored for both novice and experienced users, it features a special section that enhances each step with 7 MP tools and creativity techniques. Additionally, organizations can personalize the guide by adding their logo and mission statement, making it a versatile resource for empowering teams in identifying and resolving process issues, implementing the 7-step model, and exploring advanced problem-solving strategies.

This valuable pocket guide opens your team members' minds to the power of Six Sigma to close the value gap between you and your competitors. It begins with an overview and introduction to Six Sigma concepts, primary terminology, and the basics of the DMAIC method. This guide presents forty-one Six Sigma tools including the CTQ (Critical To Quality) Tree, FMEA (Failure Mode and Effects Analysis), Kano Model, MSA (Measurement Systems Analysis), process sigma, regression, SIPOC (Suppliers, Inputs, Process, Outputs, Customers), Six Sigma Storyboard, VOC Data-Collection System, and y= f (x) formula. An easy-to-follow, step-by-step approach makes the Six Sigma process transparent to users, with speed bumps identified and explained to aid immediate understanding. The text is enriched with diagrams, charts, and tables.

The Memory Jogger II is an easy-to-use pocket guide that describes tools to help you make continuous improvements in an organization. The tools help people at all levels participate in identifying and solving problems; eliminating rework; streamlining processes; improving cross-functional communication; decreasing costs; and measuring results. The guide supports organization-wide consistency and participation in creating organizational breakthroughs and improvements. It measures 3.5" x 5.5".

The Memory Jogger II is newly updated to include many more examples by companies practicing the tools today, as well as an in-depth case study from an on-line retailer. This Second Edition Pocket Guide uses GOAL/QPC's detailed graphics and easy-to-understand text and icons to describe what the tools are, why they're used, and how to use them. Critical tools are explained using real-life examples from all types of organizations with problems similar to yours, making them easy for everyone to understand and apply. The Memory Jogger 2 (Second Edition) contains all the tools found in the first edition of the Memory Jogger II, plus 50 pages of new charts and detailed diagram samples, a new tool, and a case study.