A text offering practical advice in dealing with the managerial problems of professional service firms. Issues explored include marketing and business development, multinational strategies, human resource policies, profit improvement strategies, strategic planning, and the effective behaviour of practice leaders.
What Managers Must Do to Create a High Achievement Culture
High standards in business practices are linked to greater success, as demonstrated by consultant David Maister. He explores the correlation between setting ambitious goals and achieving superior outcomes, providing insights into how organizations can elevate their performance and competitiveness.
The book explores the challenge of translating knowledge into action, both for individuals and organizations. It highlights the commonality of strategies among firms, emphasizing the importance of outstanding client service and teamwork. Despite the clarity of these strategies, the real challenge lies in the execution. The author argues that true strategy involves finding ways to outperform others in implementing widely accepted best practices, suggesting that recognizing this can lead to significant insights and improvements in effectiveness.
Competently managing a group of peers is unquestionably among the most difficult of workplace tasks, but key steps that produce success are laid out so clearly by consultants Patrick J. McKenna and David H. Maister in First Among Equals that even those who completely lack experience should find the process feasible and effective. McKenna and Maister focus on leading teams of professionals--often composed of people who don't feel like they are part of a team or in need of leadership--by transforming the way managers assume responsibility and direct members. "Success in helping your group succeed is mostly about you. Not them," they write. Their book starts by explaining how to prepare for the job ahead, for example, by meeting informally with participants and displaying sincere interest in things that matter to them. It then explores coaching the individuals involved (offering methods for gaining acceptance, building rapport, assisting underperformers and dealing with prima donnas) and guiding the collective group (by developing rules, building trust, invigorating meetings, and resolving conflicts). Finally, it proposes measures for continued success, such as integrating new hires and gauging performance. Dozens of self-assessment questionnaires and diagnostic tests help make this an exceptionally practical guidebook on a critical but oft-neglected topic. --Howard Rothman
"The 20th anniversary edition of the "brilliant and practical" (Tom Peters, author of The Professional Service 50) business classic-now updated to reflect the digital world-provides essential tools and wisdom for all consultants, negotiators, and advisors"-- Provided by publisher
Profit margin. The bottom line, according to the author? Act like a true professional and the money will follow.
Publisher Fact Sheet David Maister & two elite consultants deliver a dynamic must-read on how to earn & maintain clients' trust & negotiate successful business relationships in today's economy.
Книга продолжает оставаться главной книгой руководителей фирм, оказывающих профессиональные услуги: юристов, аудиторов, консультантов
Nejobvyklejší reakcí, kterou slýcháme od profesionálů o řízení skupin, je: "Ale tohle nás nikdo nikdy neučil! Kniha vám pomůže formulovat ústřední pravidla, podle nichž váš tým bude efektivně kooperovat, kapitoly pokrývají široké spektrum schopností a aktivit, od "mechanických" (jak pořádat schůzku) k hluboce emocionálním (záležitosti důvěry, smyslu a inspirace).
Collegiaal leiderschap in een professionele omgeving
