Philip Terry Livres

"...Customers Included provides a roadmap for any executive or entrepreneur who wants to create better products and services. Using real-world case studies - from Apple, Netflix, and Walmart to an African hand pump, a New York City park, and the B-17 bomber - the book clearly explains why including the customer is an essential ingredient of success for any team, company, or organization..."--Publisher description

Between 1970 and 1982, Georges Perec sent his friends small pamphlets with his best wishes for the New Year. These were collections of short texts based on homophonic variations. The three pieces are neither translations of this material (which is, by its very nature, untranslatable), nor entirely original pieces of work, rather a sort of homage to Perec.