Alberto José Cadevilla Soto Livres

Focusing on queuing theory, this work explores its implications for organizational processes and decision-making in administration and management. It is structured in three stages: detailing the contributions of queuing theory, understanding its relevance to management, and interpreting its applications. Key categories discussed include service efficiency, customer satisfaction, decision-making assertiveness, employee engagement, and organizational sustainability. The aim is to establish effective mechanisms for managing waiting lines, reducing delays, and minimizing costs.

Focusing on the interplay between competitiveness and social responsibility, this book presents a dialogic model for corporate management in food agro-industries. It emphasizes the importance of dialogue to harmonize diverse interests and foster collaborative agreements aimed at achieving broader objectives. By developing corporate social responsibility policies, the model advocates for the creation of economic clusters that enhance competitiveness and facilitate sustainable development, ultimately benefiting both the industry and society at large.

El libro aborda la influencia del ambiente en las relaciones internacionales y cómo los grupos de presión buscan proteger sus intereses. Se discute la resistencia al cambio de un modelo de desarrollo perjudicial y la creciente responsabilidad de las empresas en promover el desarrollo sostenible y actuar como actores clave en la sociedad internacional.