The Texans from Hood's Texas Brigade and other regiments who fought at the Battle of Antietam described their experiences of the battle in personal diaries, interviews, newspaper articles, letters, and speeches. Their words provide a fascinating and harrowing account of the battle, and, for the first time, their stories are compiled into one book.
Managing Quality will help you understand the role of TQM within your organization and how you can best implement it. The authors show *how to understand quality management systems, tools and techniques *how to use them *how to assess the cost of quality *how to promote quality amongst your team members *how to lead and motivate your team *how to measure progress towards total quality.It is based upon the Management Charter Initiative's Occupational Standards for Management NVQs and SVQs at Levels 4 & 5. It is particularly suitable also for managers on Certificate and Diploma in Management programmes, including those accredited by BTEC.