Shashank Nigam Livres

Aviation is confronted with a critical challenge as climate change intensifies, prompting urgent discussions about its future. The book explores the industry's vulnerabilities and the pressing need for sustainable solutions to ensure its survival amidst environmental pressures. It delves into the implications of these changes for the sector and highlights innovative approaches being considered to address the crisis.

An airline has over 50 different brand touchpoints at which it can choose to operate exactly as it has in the past or to exceed expectations at each step and become truly exceptional. This book aims to highlight 10 exceptional airline brands which are thinking differently about branding, and executing brilliantly. There is an exceptional breed of airlines that continue to win in their markets because they dare to think differently. They dare to challenge the conventional wisdom and industry norms.Some proactively borrow concepts from consumer industries; some choose to put customers at the heart of their business; some choose to empower their staff to lead the brand. Yet, they all aim to create an experience that the customers will appreciate, pay for and share about - in their own different ways. This book sets a new direction on and a new attitude towards airline marketing.