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- 158pages
- 6 heures de lecture
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This tutorial offers help to improve every telephone interaction a company has with its valued customers. Drawn from Davis' experiences, the book includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line.
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Beyond "Hello", Jeannie Yee Davis, Pat Landaker
- Langue
- Année de publication
- 1999
- product-detail.submit-box.info.binding
- (souple)
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- Titre
- Beyond "Hello"
- Sous-titre
- A Practical Guide for Excellent Telephone Communication and Quality Customer Service
- Langue
- Anglais
- Auteurs
- Jeannie Yee Davis, Pat Landaker
- Éditeur
- Now Hear This Inc
- Publié
- 1999
- Format
- souple
- Pages
- 158
- ISBN10
- 0944918042
- ISBN13
- 9780944918043
- Séries
- Mots clés
- Nonfiction, Commerce, Affaires & Gestion, Motivation & Bien-être, Thèmes psychologiques, Communication
- Description
- This tutorial offers help to improve every telephone interaction a company has with its valued customers. Drawn from Davis' experiences, the book includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line.