Beyond "Hello"

A Practical Guide for Excellent Telephone Communication and Quality Customer Service

Auteurs

• Jeannie Yee Davis
• Pat Landaker

Paramètres

• 158 pages
• 6 heures de lecture

• Affaires & Gestion
• Commerce
• Communication
• Motivation & Bien-être
• Thèmes psychologiques

En savoir plus sur le livre

This tutorial offers help to improve every telephone interaction a company has with its valued customers. Drawn from Davis' experiences, the book includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line.

Achat du livre

• Inscriptions / soulignements jusqu'à 20 %

• Année de publication: 1999
• Reliure: (souple),
• État du livre: Abîmé
• Prix: 6,09 €