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Strategies and action steps to delight your customers now! Build a mindset and a toolset to bring your service UP! develop a service culture that sizzles and succeeds. apply proven techniques to get closer to your customers. Polish your perception points to create positive impressions. Leverage customer value dimensions for long-term profits. Achieve surprising and unbelievable service standards. Increase customer loyalty with effective service recovery. Discover the hidden power in service guarantees.
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Up your Service!: Strategies and Action Steps to Delight your Customers Now!, Ron Kaufman
- Langue
- Année de publication
- 2005
- Reliure
- (souple)
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- Titre
- Up your Service!: Strategies and Action Steps to Delight your Customers Now!
- Langue
- Anglais
- Auteurs
- Ron Kaufman
- Éditeur
- Ron Kaufman
- Publié
- 2005
- Format
- souple
- Pages
- 298
- ISBN10
- 9810529597
- ISBN13
- 9789810529598
- Séries
- Catégories
- Mots clés
- Commerce
- Évaluation
- 3,95 sur 5
- Description
- Strategies and action steps to delight your customers now! Build a mindset and a toolset to bring your service UP! develop a service culture that sizzles and succeeds. apply proven techniques to get closer to your customers. Polish your perception points to create positive impressions. Leverage customer value dimensions for long-term profits. Achieve surprising and unbelievable service standards. Increase customer loyalty with effective service recovery. Discover the hidden power in service guarantees.