Up your Service!: Strategies and Action Steps to Delight your Customers Now!

Auteurs

• Ron Kaufman

Paramètres

• 298 pages
• 11 heures de lecture

• Affaires et économie

En savoir plus sur le livre

Strategies and action steps to delight your customers now! Build a mindset and a toolset to bring your service UP! develop a service culture that sizzles and succeeds. apply proven techniques to get closer to your customers. Polish your perception points to create positive impressions. Leverage customer value dimensions for long-term profits. Achieve surprising and unbelievable service standards. Increase customer loyalty with effective service recovery. Discover the hidden power in service guarantees.

Achat du livre

• Année de publication: 2005
• Reliure: (souple)