Quality Wars

The Triumphs and Defeats of American Business

Auteurs

• Main Jeremy

Paramètres

• Affaires & Gestion
• Commerce
• Marketing & Ventes

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The quality revolution is a decade old. This first, in-depth study of the companies that have attempted large-scale improvement efforts reveals what works and what doesn't with regards to Total Quality Management. Companies profiled include Hewlett-Packard, Ford Motor Company, IBM, and Florida Power and Light. Line drawings.

Achat du livre

• Année de publication: 1994
• Reliure: (rigide)