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So called 'soft' business skills have tended in the past to be dismissed as 'airy-fairy', 'touchy-feely' distractions from bottom line necessities. As this book demonstrates however, emotional intelligence provides a measurable framework for improving all aspects of business skills and performance if the heart is listened to as much as the head.
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Understanding Emotional Intelligence in a Week, Jill Dann
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- Année de publication
- 2001
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