Épuisé
En savoir plus sur le livre
This is an authoritative guide to the essentials of establishing and operating an efficient call centre. It covers the full range of topics including buying the right equipment and software, monitoring agents, measuring productivity and enhancing customer relationships. It explains how to run an innovative centre effectively, including the successful use of interactive voice response, fax-on-demand, e-mail and web sites.
Achat du livre
The Call Center Handbook, Keith Dawson
- Langue
- Année de publication
- 1999
- product-detail.submit-box.info.binding
- (souple)
Nous vous informerons par e-mail dès que nous l’aurons retrouvé.
Modes de paiement
Il manque plus que ton avis ici.
- Titre
- The Call Center Handbook
- Langue
- Anglais
- Auteurs
- Keith Dawson
- Éditeur
- Telecom Books
- Publié
- 1999
- Format
- souple
- Pages
- 325
- ISBN10
- 1578200474
- ISBN13
- 9781578200474
- Séries
- Mots clés
- Nonfiction, Commerce, Affaires & Gestion, Littérature mondiale
- Évaluation
- 3,55 sur 5
- Description
- This is an authoritative guide to the essentials of establishing and operating an efficient call centre. It covers the full range of topics including buying the right equipment and software, monitoring agents, measuring productivity and enhancing customer relationships. It explains how to run an innovative centre effectively, including the successful use of interactive voice response, fax-on-demand, e-mail and web sites.