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The Big Book of Customer Service Training Games
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Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
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The Big Book of Customer Service Training Games, Peggy Carlaw, Vasudha Kathleen Deming
- Langue
- Année de publication
- 1998
- Reliure
- (souple)
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3,8
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- Titre
- The Big Book of Customer Service Training Games
- Langue
- Anglais
- Auteurs
- Peggy Carlaw, Vasudha Kathleen Deming
- Éditeur
- McGraw-Hill Education
- Publié
- 1998
- Format
- souple
- Pages
- 209
- ISBN10
- 0070779740
- ISBN13
- 9780070779747
- Séries
- Mots clés
- Commerce
- Évaluation
- 3,75 sur 5
- Description
- Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.