Épuisé
En savoir plus sur le livre
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
Achat du livre
The Big Book of Customer Service Training Games, Peggy Carlaw, Vasudha K. Deming
- Langue
- Année de publication
- 1998
- product-detail.submit-box.info.binding
- (souple)
Nous vous informerons par e-mail dès que nous l’aurons retrouvé.
Modes de paiement
Il manque plus que ton avis ici.
- Titre
- The Big Book of Customer Service Training Games
- Langue
- Anglais
- Auteurs
- Peggy Carlaw, Vasudha K. Deming
- Éditeur
- McGraw-Hill Education
- Publié
- 1998
- Format
- souple
- Pages
- 209
- ISBN10
- 0070779740
- ISBN13
- 9780070779747
- Séries
- Mots clés
- Nonfiction, Commerce, Affaires & Gestion, Marketing & Ventes
- Évaluation
- 3,75 sur 5
- Description
- Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.