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This publication offers guidance on managing service transition from design specification, change configuration, test, release and deployment. Service transition requires effective management of knowledge, organisational culture and transition in difficult circumstances. The volume is derived form decades of IT service management experience and is applicable to all sizes and types of organisations.
Achat du livre
ITIL. Service Transition, Velká Británie Office of Government Commerce
- Langue
- Année de publication
- 2007
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