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This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.
Achat du livre
ITIL : Continual Service Improvement, Collectif d'auteurs
- Langue
- Année de publication
- 2007
- product-detail.submit-box.info.binding
- (souple),
- État du livre
- Bon
- Prix
- 1,99 €
Modes de paiement
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- Titre
- ITIL : Continual Service Improvement
- Langue
- Anglais
- Auteurs
- Collectif d'auteurs
- Éditeur
- Stationery Office
- Publié
- 2007
- Format
- souple
- Pages
- 221
- ISBN10
- 0113310498
- ISBN13
- 9780113310494
- Séries
- Évaluation
- 3,5 sur 5
- Description
- This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.