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Customers are the ends of any business. And employees are the means. The concept of h-CRM is based on this fact. This book shows you step-by-step how to create lifelong happiness and prosperity. I find h-CRM to be an effective package, which can help organisations and practicing managers to proactively think and implement some well-illustrated ideas in this book. Rakesh Sarin, Vice-President, Wartsila India Ltd ...The book is of a very high standard. It provides some very good thoughts that can be helpful to companies ... like the spiritual element in the concept of h-CRM . Nandina Ramachandran, Vice-President, Kodak India Ltd.
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h-CRM: The Key To Lifelong Business Relationships, Kallol Das
- Langue
- Année de publication
- 2004
- product-detail.submit-box.info.binding
- (souple)
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- Titre
- h-CRM: The Key To Lifelong Business Relationships
- Langue
- Anglais
- Auteurs
- Kallol Das
- Éditeur
- Viva
- Publié
- 2004
- Format
- souple
- Pages
- 244
- ISBN10
- 8176499463
- ISBN13
- 9788176499460
- Séries
- Mots clés
- Nonfiction, Commerce, Affaires & Gestion
- Description
- Customers are the ends of any business. And employees are the means. The concept of h-CRM is based on this fact. This book shows you step-by-step how to create lifelong happiness and prosperity. I find h-CRM to be an effective package, which can help organisations and practicing managers to proactively think and implement some well-illustrated ideas in this book. Rakesh Sarin, Vice-President, Wartsila India Ltd ...The book is of a very high standard. It provides some very good thoughts that can be helpful to companies ... like the spiritual element in the concept of h-CRM . Nandina Ramachandran, Vice-President, Kodak India Ltd.