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"A sound service strategy is essential in the creation of high quality IT services. It provides a base upon which to build a successful service management function and ensures that the best value is delivered to business customers. This book is a major strength of the new ITIL library. It introduces the service lifecycle and encourages the development of a business perspective. Whether you are a service provider or a business customer, this book guides you through the choices that you need to achieve service excellence..."--Publisher description
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ITIL Service Strategy, Collectif d'auteurs
- Langue
- Année de publication
- 2011
- Reliure
- (souple)
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- Titre
- ITIL Service Strategy
- Langue
- Anglais
- Auteurs
- Collectif d'auteurs
- Éditeur
- Stationery Office/Tso
- Publié
- 2011
- Format
- souple
- Pages
- 469
- ISBN10
- 0113313047
- ISBN13
- 9780113313044
- Séries
- Catégories
- Mots clés
- Commerce
- Évaluation
- 3,4 sur 5
- Description
- "A sound service strategy is essential in the creation of high quality IT services. It provides a base upon which to build a successful service management function and ensures that the best value is delivered to business customers. This book is a major strength of the new ITIL library. It introduces the service lifecycle and encourages the development of a business perspective. Whether you are a service provider or a business customer, this book guides you through the choices that you need to achieve service excellence..."--Publisher description