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"A sound service strategy is essential in the creation of high quality IT services. It provides a base upon which to build a successful service management function and ensures that the best value is delivered to business customers. This book is a major strength of the new ITIL library. It introduces the service lifecycle and encourages the development of a business perspective. Whether you are a service provider or a business customer, this book guides you through the choices that you need to achieve service excellence..."--Publisher description
Nous avons un total de du titre ITIL Service Strategy (2011).
Achat du livre
ITIL Service Strategy, Collectif d'auteurs
- Langue
- Année de publication
- 2011
- product-detail.submit-box.info.binding
- (souple),
- État du livre
- Bon
- Prix
- 9,49 €
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