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Paramètres
- 320pages
- 12 heures de lecture
En savoir plus sur le livre
Provides practical information on devising service strategies with research narrative. The book is based on the activities of 55 European companies with an excellent reputation for customer service. It also offers a methodology for measuring the level of customer service.
Achat du livre
Total Customer Satisfaction, Jacques Horovitz, Michele Jurgens-Panak
- Langue
- Année de publication
- 1992
- product-detail.submit-box.info.binding
- (rigide)
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- Titre
- Total Customer Satisfaction
- Langue
- Anglais
- Éditeur
- Pitman
- Publié
- 1992
- Format
- rigide
- Pages
- 320
- ISBN10
- 0273034472
- ISBN13
- 9780273034476
- Séries
- Mots clés
- Nonfiction, Manuels, Commerce, Affaires & Gestion, Autres manuels scolaires
- Évaluation
- 5 sur 5
- Description
- Provides practical information on devising service strategies with research narrative. The book is based on the activities of 55 European companies with an excellent reputation for customer service. It also offers a methodology for measuring the level of customer service.