Service Support

Auteurs

• Collectif d'auteurs

Paramètres

• 200 pages
• 7 heures de lecture

• Affaires & Gestion
• Commerce
• Nonfiction
• Technologie
• Technologie & Ingénierie

En savoir plus sur le livre

This work draws together the advice provided in the five core books by CCTA on service support. It covers: change management; configuration management; help desk management; problem management; software release and rollout; and an explanation of the links between the disciplines.

Achat du livre

• Année de publication: 2002
• Reliure: (souple)