Exactement cet exemplaire ira dans le panier
Paramètres
- 256pages
- 9 heures de lecture
En savoir plus sur le livre
Conventional Wisdom holds that to increase loyalty, companies must "delight" customers by exceeding service expectations. But no matter how exciting special deals may be, the "dazzle factor" does not solve customer problems.This book presents a breakthrough idea about how to win customer loyalty.
Achat du livre
The Effortless Experience, Matthew Dixon, Nicholas Toman, Nick Toman, Rick DeLisi
- Langue
- Année de publication
- 2013
- product-detail.submit-box.info.binding
- (souple),
- État du livre
- Très bon
- Prix
- 2,79 €
Modes de paiement
Il manque plus que ton avis ici.
- Titre
- The Effortless Experience
- Langue
- Anglais
- Auteurs
- Matthew Dixon, Nicholas Toman, Nick Toman, Rick DeLisi
- Éditeur
- Penguin Books Ltd
- Publié
- 2013
- Format
- souple
- Pages
- 256
- ISBN10
- 024100330X
- ISBN13
- 9780241003305
- Séries
- Mots clés
- Nonfiction, Art / Culture, Commerce, Affaires & Gestion, Motivation & Bien-être, Développement personnel, Design, Gestion & Ressources humaines, Leadership
- Évaluation
- 3,9 sur 5
- Description
- Conventional Wisdom holds that to increase loyalty, companies must "delight" customers by exceeding service expectations. But no matter how exciting special deals may be, the "dazzle factor" does not solve customer problems.This book presents a breakthrough idea about how to win customer loyalty.