The 5 essential people skills : how to assert yourself, listen to others, and resolve conflicts
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- Collectif d'auteurs
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An introduction to assertiveness -- The three-part assertion method -- Assertive rapport building -- Tactics for assertive rapport building -- Assertive curiosity -- Maximizing assertive curiosity in business -- From curiosity to understanding -- Etiquette: rules of the road for people skills -- Persuasion as a people skill -- Asking questions skillfully -- Assertive speaking -- Assertive listening -- Assertive ambition -- Maximizing results with assertive ambition -- Assertive conflict resolution -- Assertive conflict management and negotiation
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The 5 essential people skills : how to assert yourself, listen to others, and resolve conflicts, Collectif d'auteurs
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- Année de publication
- 2009
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